Shipping policy

Please note, the shipping time frame indicated at checkout starts when your order has been shipped, and does not include standard processing time. Business days do not include Saturdays, Sundays, or Holidays.

It is the responsibility of the customer to track their package, once the carrier has scanned it. All of our shipments come with a tracking number. We use USPS, Canada Post, DHL and local carriers to ensure packages arrive quickly and safely.

PACKAGE PROTECTION

Effective May 9th, 2024, EVRY JEWELS is pleased to offer Package Protection coverage to provide peace of mind for our valued customers. You can learn more about it here. 

PACKAGE LOST IN TRANSIT WITHOUT PROTECTION

If a package is confirmed as lost in transit* and has not been delivered to the recipient, we offer the following solutions:

1. All Items Available: If all items from your order are currently available, we will create a new order. This ensures that you receive the items you ordered, however, a $6 USD fee will apply to cover the reshipment fees.

2. Unavailable Items: If items are unavailable, you'll receive a store credit for your entire order minus $6 USD to cover the original shipping fees incurred.

*A Package is considered Lost in Transit when it has been confirmed as lost by the carrier or when it has been over 15 days since the last tracking update. 

PACKAGE RETURNED TO SENDER WITHOUT PROTECTION

If a package is returned to us due to reasons such as being unclaimed at customs, having an invalid address, unpaid customs fees, or being refused by the recipient, we offer the following options:

1. All Items Available: If the items from your order are available, we can resend the package to you, however a charge of $6 USD will apply to cover the cost of new shipping fees.

2. Unavailable Items: In this case, we will issue a store credit for the value of the items, however we will deduct a $6 USD fee to cover the original shipping fees incurred.

***IMPORTANT NOTES***

• Customer are responsible for reaching out to us to file a claim. Please include your order number in the description and a valid email address associated to your order, and we will be happy to assist you.
• To be eligible for assistance with a delivery issue (such as a package lost in transit or returned to sender), you must contact us within 60 days of the last tracking update. We cannot guarantee a resolution for claims submitted after this timeframe.
• All requests are subject to approval by our customer service team.
• This policy applies to packages that have been confirmed as lost in transit or returned to us for the specified reasons.
• EVRY JEWELS is not responsible if the package is successfully marked as delivered but cannot be found.

• You have a 30-minute window to edit your shipping address, all by yourself! After that, as per our Refund Policy, we won't be able to process any changes. Simply use this link to access your order dashboard: EDIT ORDER DASHBOARD

ADDITIONAL CUSTOM FEES

The goods will be imported on behalf of the customer/buyer. The customer authorizes EVRY JEWELS to import the goods on his behalf. Further, the customer/buyer agrees EVRY JEWELS may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The customer will pay the taxes & duties in addition with the purchase price of the goods.

INTERNATIONAL FEES

Foreign transaction fees can apply to purchases made online from your home country, where the vendor is foreign and processes the transaction in its local currency. EVRY JEWELS is based in Canada.

This fee is charged by many credit card issuers, typically ranging from 1% to 3% of the transaction. This money is not withdrawn by EVRY JEWELS and does not go to our funds.

At EVRY JEWELS, your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently. If you have any questions or concerns please don't hesitate to contact us.